The use of the Sunset Surf website is governed by the policies, terms and conditions set forth below. Please read them carefully…

Your use of this website indicates your acceptance of these terms and conditions.

Your placement of an order indicates your acceptance of these terms and conditions.

Your submittal of any purchase order to Sunset Surf indicates acceptance of these terms and conditions

These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Sunset Surf.

Sunset Surf reserves the right to make changes to this website and these terms and conditions at any time.

Copyright and Trademark Notice

This website is owned and operated by Sunset Surf. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Sunset Surf. All audio and video clips are the sole property of Sunset Surf or their respective content providers. All software used on the website is the sole property of Sunset Surf or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Sunset Surf. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold

All of the products sold by Sunset Surf are guaranteed against defects in accordance with the manufacturer’s warranty from the date of purchase. Except as expressly stated herein, Sunset Surf makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Sunset Surf website. Except as expressly stated herein. Sunset Surf expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Sunset Surf arising from any product sold on the Sunset Surf website shall be the price of the product ordered. In no event shall Sunset Surf or its partners, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the Sunset Surf website

The Sunset Surf website and the materials therein are provided “as is”. Sunset Surf makes no representations or warranties, either express or implied, of any kind with respect to the Sunset Surf website, their operations, contents, information, materials. Sunset Surf expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Sunset Surf, its partners, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Sunset Surf website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Sunset Surf shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sunset Surf shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card or PayPal account has already been charged for the purchase and your order is cancelled, Sunset Surf shall immediately issue a credit to your credit card account/PayPal account in the amount of the charge.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Sunset Surf is not responsible for the operation of or content located on or through any such website.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sunset Surf reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sunset Surf reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Sunset Surf is a reseller to end user customers and does not accept orders from exporters, wholesalers, or other customers who intend to resell the products offered by Sunset Surf.

Privacy Policy

The Sunset Surf website and online store is owned and operated by Sunset Surf. Sunset Surf is thoroughly committed to protecting the privacy of our customers, site visitors and partners. The Sunset Surf website has been established to sell surf related products and services online and to offer visitors information regarding Sunset Surf and its related businesses. We use the information that we collect to fulfil your product and service orders and to create a more personalised experience. We do not pass on any details to third parties without your consent. This section only addresses the use and disclosure of information we collect from you online. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Any questions you may have regarding this Policy can be addressed by contacting one of our friendly members of staff in the Surf Shop using the details below:

t: 01736 755007
e: info@sunset-surf.com

Sunset Surf
10 Gwithian Towans
Gwithian
Cornwall
TR27 5BT

This Privacy Policy will explain the following regarding the use of our site:

What information does Sunset Surf collect from you?

Sunset Surf collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customised experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, enter contests, and send us feedback. For example, this information might include your name, billing address, delivery address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, Sunset Surf can fulfil your orders and provide you with personalised service.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analysed on both a personal and an aggregated basis. For example, this information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide visitors to the Sunset Surf website with a superior customised online experience. We use the customer contact information to fulfil orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the postcode and area code associated with a visitor’s server, along with pages viewed on our site. We review the actions of the Sunset Surf visitors on an aggregate basis to determine customers’ preferences. Sunset Surf also completes research on our visitors’ demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor’s experience at our site, to improve our marketing and promotional efforts, to statistically analyse site use, to improve our product offerings, and to customise our site’s content, layout, and services. We receive reports from third party ad servers, content servers, or a web site analysis agent that tells us how many ads were presented and clicked upon or what content was served or viewed.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .co.uk), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fulfill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Contests

When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners’ list publicly available. Your consent to such promotional use and disclosure of this information is a condition of your participation.

Newsletters & Promotional E-mails

We may offer free newsletters, and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current promotions and deals. Customers can unsubscribe at any time.

Contact Information

If you contact Sunset Surf by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply.

Cookies

We use cookies in the operation of our website which can be deleted by accessing your internet options

How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you an e-mail or other communications regarding current promotions, specials and new additions to the Sunset-surf.com site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to unsubscribe@sunset-surf.com. After doing so, Sunset Surf users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

When you access your account information, the information is kept on a secure server and data is encrypted. All of the customer data we collect is protected against unauthorised access by physical security means.

Sunset Surf use of cookies.

Sunset Surf Cookies: When you use our site we will store cookies on your computer in order to facilitate and customise your use of our site. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to Sunset Surf. Our cookies store randomly assigned user identification numbers and your first name, to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Privacy Policy changes

If Sunset Surf makes changes to any terms or conditions in the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Sunset Surf is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.