Shop Terms and Conditions

About Us

This web site is owned and operated by Sunset Surf who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

During our opening hours we are not always able to answer the phone so it is best to drop us an email then we can look after you with Sunset Surf attention.

Our Contact details:

Sunset Surf 10 Gwithian Towans Hayle Cornwall TR27 5BT United Kingdom

Phone: 01736 752575

Email: info@sunset-surf.com

VAT Registration Number 256 9507 70

 

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

 

We accept Visa, Visa debit, MasterCard, JCB and Amex payments via Stripe.

 

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. No payment card information will be recorded or stored with Sunset Surf in any format. Do not send card information by mail or any other method.

 

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us by email and we will try and correct the mistake.

 

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling

All goods unless stated otherwise are subject to a shipping and handling fee. Upon receipt of your order the goods are prepared for sending by second class Royal Mail postage. Every effort is made to ensure that the goods are appropriately packed to ensure they arrive with you in perfect condition. The price charged to you under shipping at the checkout includes the cost of postage and any packaging used in the process.

 

If you are dissatisfied in any way with the condition of the product on its arrival please do not hesitate to contact us.

 

*We reserve the right to select the most appropriate method of shipment especially for multiple products and overseas. This will not affect the stated shipment charge and will not be an inferior service to that offered by Royal Mail second class postage.

 

Delivery Schedule

We will normally send your order to you in 5 business days. We are aware that during the Corona pandemic Royal mail deliveries are taking a little longer than usual. International orders are generally received in under 14 days.

 

You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

 

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

Due to the size of our business if your item is not in stock, it may not be replenished within a reasonable timescale and we will regrettably need to cancel the order. We will inform you as soon as possible and you will not be charged.

 

Tax Charges

Where applicable orders made from the UK or the European Union, 20% VAT is included.

 

Credit Card Security

When the order is placed at our website, you are passed to a third party payment processing provider where credit card numbers are encrypted using 128 bit encryption over a secure connection. We do not hold any credit card data on our website. They are not held in clear text on any web site.

 

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

 

If you are not satisfied with our service please contact us in the first instance using any of our contact points detailed on this website. If after discussing the matter with us you are still dissatisfied you may refer the issue to the European Online Dispute Resolution service. Its website is http://eu.europa.eu/consumers/odr/

 

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01736 752575 (International +44 01736 752575) email info@sunset-surf.com  or write to us at Sunset Surf 10 Gwithian Towans Hayle Cornwall TR27 5BT United Kingdom

Privacy Policy

INTRODUCTION

In this privacy policy, “we” and “our” relates to Sunset Surf,a partnership.

“You” and “your” relates to the natural person reading this document that is: considering purchasing, has purchased from Sunset Surf or is making an enquiry.

 

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

 

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you’ve provided to respond to and answer the enquiry.

 

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

 

We will not use your data for marketing purposes. We will never use your data in a way that conflicts with your own legal rights and interests.

 

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

 

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

 

WHAT DATA DO WE HOLD?

 

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

 

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

 

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

 

 

HOW WE HOLD YOUR PERSONAL DATA

 

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

 

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

 

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

 

CO-OPERATING WITH LEGAL AUTHORITIES

 

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

 

YOUR RIGHTS

 

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

 

You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

 

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

 

You can exercise any of these rights by contacting us using the details below.

 

You have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) if you believe any of your rights are being infringed.

 

HOW TO CONTACT US

 

If you have any questions or concerns, please do not hesitate to contact us through our ‘contact us form’ on our website, or info@sunset-surf.com or by phone on 01736 752575

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

 

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

 

Any goods returned should be in saleable condition.

 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

 

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

Payment

We accept Visa, Visa debit, Mastercard, JCB and Amex cards via Stripe.

 

The goods will not be delivered until the customer’s funds that have been paid to Sunset Surf have cleared in full.